Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Wildpokies Casino concerning your use of the website, account services, games and related features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional terms may apply to particular games, promotions, competitions, payment methods or other features. Those terms will be displayed or made available before you use the relevant feature and form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific game or promotion rule, the specific rule will generally apply to that feature.

Access to online gambling services is subject to applicable laws, age requirements and other legal conditions. You are responsible for checking that your use of Wildpokies Casino is lawful in the place where you live or access the website. Wildpokies Casino may restrict or refuse access where a service is not available or permitted.

Changes to these terms

Wildpokies Casino may update these Terms & Conditions from time to time to reflect changes to services, technology, legal requirements or business practices. The latest version will be made available on the website. Continued use of the website after an updated version is published may be treated as acceptance of the revised terms. You should review this page regularly, particularly before using an account or accepting an offer.

These terms should be read together with any privacy notice, responsible gambling information, promotion rules and other policies displayed on the website. Nothing in these terms is intended to exclude or limit any right, consumer guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian law.

2. Eligibility and account responsibilities

You must meet all applicable age, location and legal requirements before opening or using an account. You must not register or play if you are under the applicable legal age, if online gambling is prohibited for you, or if you are located in a jurisdiction where the relevant service is unavailable or unlawful.

When registering, you must provide information that is accurate, current and complete. You must update your details if they change. Wildpokies Casino may request documents or information to verify your identity, age, location, payment details or source of funds. These checks may be required before an account can be fully used, before funds are released or at other times during the customer relationship.

You are responsible for keeping your username, password and other account credentials confidential. You must not allow another person to use your account or access the services through your credentials. If you believe your account has been accessed without permission, you should promptly use the support process made available on the website.

• Only one personal account may be opened unless Wildpokies Casino expressly permits otherwise.
• You must not create an account using another person’s identity or information.
• You must not sell, transfer, lend or otherwise share your account.
• You must not use the website for illegal activity, fraud, money laundering or any other improper purpose.
• You must not use software, devices or methods intended to interfere with the website, games, payment systems or security controls.
• You must not attempt to gain an unfair advantage through collusion, automation, manipulation, exploitation of an error or any other dishonest conduct.

If information provided by you is false, misleading or incomplete, or if you breach these terms, Wildpokies Casino may suspend or close the account, cancel affected transactions, restrict access or take other action permitted by law. Any action will be considered in accordance with applicable requirements and the circumstances of the matter.

Verification and account security

Verification procedures may include requests for identity documents, proof of address, payment ownership or other reasonable information. You must provide documents that are genuine, valid and legible. Delays may occur while information is reviewed. You should not send sensitive documents unless requested through an official and secure process made available by Wildpokies Casino.

3. Deposits, withdrawals, games and promotions

You may only use payment methods that are held in your own name or that you are authorised to use. Deposits must come from a legitimate source and must not be made using funds obtained unlawfully. Available payment methods, minimum or maximum transaction amounts, processing requirements and any applicable charges will be shown on the website or during the relevant transaction.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to further checks for reasons including security controls, identity verification, payment provider requirements, technical issues or legal obligations. Wildpokies Casino does not guarantee that every payment method will always be available.

You are responsible for ensuring that funds used for play are affordable and available for gambling. A deposit is not a loan or a guarantee of winnings. Gambling outcomes are uncertain, and previous results do not predict future results. You should not chase losses or treat gambling as a way to earn income.

Games and results

Games must be used in accordance with the rules displayed for the relevant game. If a technical fault, display error, communication failure or other system issue affects a game or transaction, Wildpokies Casino may take reasonable steps to correct the issue and may void or adjust affected activity where permitted by law. Where possible, the outcome recorded by the relevant game or transaction system will be used to determine the result.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer is subject to its own rules, including any eligibility requirements, entry conditions, expiry dates, wagering requirements, excluded games, transaction conditions or withdrawal restrictions. You should read the applicable promotion rules before opting in or using an offer.

Unless the applicable promotion rules state otherwise, promotional offers are intended for one person and one eligible account only. Wildpokies Casino may withhold, remove or cancel an offer where there is a breach of the relevant rules, misuse of the promotion, suspicious activity or conduct intended to obtain an unfair advantage. Promotional rules do not override any mandatory legal rights.

1. Check the game rules and promotion conditions before participating.
2. Confirm that the transaction amount and payment method are correct.
3. Keep records of important account and transaction information.
4. Contact support through the website if you believe a transaction or game result is incorrect.

4. Responsible gambling and privacy

Wildpokies Casino supports responsible gambling. Gambling should be treated as entertainment, not as a source of income or a way to solve financial problems. Set personal limits before you play and only use money you can afford to lose. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Tools or account restrictions may be available to help you manage your play. These may include deposit limits, session controls, time reminders, temporary breaks or account self-exclusion, depending on the services available and applicable requirements. Requests for restrictions should be made through the relevant process shown on the website. Restrictions may affect access to games, deposits, promotions and other account services.

You must not use the website while affected by alcohol, drugs or any other substance that may impair your judgement. You must also not encourage another person to gamble in a harmful or unlawful manner. If you are concerned about your gambling, consider contacting an independent gambling support service available in your state or territory.

Privacy and information handling

Personal information is collected and handled in accordance with the applicable privacy notice and privacy laws. Information may be used for account administration, identity and age verification, payment processing, security, fraud prevention, customer support, legal compliance and service improvement. Information may be shared with service providers or authorities where reasonably required for these purposes or where permitted or required by law.

You should provide only information that is relevant and accurate, and you should keep your account details secure. The website may use cookies and similar technologies for essential functions, security, preferences, analytics and marketing, subject to the information provided in the applicable privacy notice and your available settings.

5. Website use, liability and account closure

The website and its content are provided for personal, lawful use. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website without permission. Trade marks, logos, text, graphics, software and other content remain protected by applicable intellectual property laws.

Wildpokies Casino aims to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be suspended or changed for maintenance, upgrades, security reasons, technical faults, legal requirements or circumstances outside reasonable control. You should maintain suitable devices, software and internet access when using the website.

To the extent permitted by law, Wildpokies Casino is not responsible for losses caused by your failure to protect account credentials, your misuse of the website, unavailable internet or payment services, unauthorised access resulting from your actions, or events beyond reasonable control. Nothing in these terms limits liability or consumer guarantees where that limitation is not permitted by law.

Suspension and closure

You may stop using the website or request account closure at any time through the process made available on the website. Wildpokies Casino may suspend, restrict or close an account where required for legal, regulatory, security, responsible gambling, verification or risk management reasons, or where these terms have been breached.

If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements, payment rules and the circumstances of the closure. Amounts connected with fraud, unlawful conduct, chargebacks, breaches or technical errors may be reviewed before any payment is processed. Terms intended to continue after closure, including provisions concerning privacy, intellectual property, liability and disputes, will remain in effect.

Applicable law and disputes

These Terms & Conditions are intended to operate subject to the laws and mandatory requirements applicable to the relevant customer and service. If you have a concern, you should first raise it through the support process available on the website so it can be reviewed. Nothing in these terms prevents you from exercising a right or using a complaint process available under applicable Australian law.