Betting Rules

1. General betting requirements

Wildpokies Casino provides wagering services subject to applicable laws, regulatory requirements and the rules published on the website. These rules are intended to give players clear information about how bets are submitted, accepted, recorded and settled. Game-specific rules, promotional conditions and other notices may also apply. If there is a difference between a general rule and a specific rule displayed for a particular game or market, the specific rule will generally apply to that game or market, unless the website states otherwise.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or placing a bet. You must also meet any age, identity and account eligibility requirements stated on the website. Wildpokies Casino may refuse access, suspend an account or cancel activity where it reasonably believes that a player does not meet an applicable requirement.

Only one player may use an individual account, unless the website expressly allows otherwise. You must keep your login details secure and must not allow another person to place bets through your account. Activity carried out using your account may be treated as activity authorised by you until you notify Wildpokies Casino of suspected unauthorised access. Choose a strong password, keep it confidential and report security concerns promptly through the available support channels.

• All information provided during registration and account verification must be accurate, current and complete.
• You must not use an account for unlawful purposes, fraud, money laundering, market manipulation or any other prohibited activity.
• You must not attempt to interfere with the website, its software, its betting systems or another player's account.
• You must not use automated tools, unauthorised software or technical methods intended to gain an unfair advantage.
• You should review the displayed stake, odds, selection and total return before confirming a bet.

The website may be unavailable from time to time because of maintenance, technical issues, updates, communications failures or events outside reasonable control. If a service interruption affects the submission or display of a bet, the relevant transaction records and system information may be used to determine whether the bet was successfully received and how it should be treated.

You should not use the service while located in a jurisdiction where online gambling is prohibited or restricted. Location checks and other security measures may be used to protect the service and meet legal obligations. Attempting to bypass a location, identity or security control may result in access restrictions and a review of related activity.

2. Placing and accepting bets

Submitting a wager

A bet is submitted when you select the relevant market or game, enter your stake where required and use the confirmation function shown on the website. A bet is not necessarily accepted merely because you have entered information or selected an option. You should wait for an on-screen confirmation or other account record before assuming that a wager has been received.

Before confirmation, check that the correct game, selection, stake, odds or other displayed terms have been chosen. You are responsible for reviewing the details of a bet before submitting it. Once a bet has been accepted, it generally cannot be changed or withdrawn unless a cancellation, cash-out or other feature is expressly made available for that bet. Any such feature is subject to its displayed conditions and may not always be available.

Acceptance and rejection

Wildpokies Casino may accept, reject, limit, suspend or void a bet where permitted by the applicable rules. This may occur because of a market closure, a technical issue, an incorrect price or game display, a duplicated transaction, a suspected breach of the rules, an account restriction or another valid operational reason. A bet will only be treated as accepted when it is recorded in the relevant account or wagering system.

Displayed odds, game information, balances and potential returns are provided for information and may change before a bet is confirmed. A bet may be accepted on the terms displayed at the time of acceptance, rather than the terms first viewed. Where a bet cannot be accepted as submitted, the website may reject it or present revised terms for your confirmation. You should not assume that a bet has been placed if no confirmation is shown.

1. Choose the relevant betting product, game, event or market.
2. Review the applicable rules and any displayed conditions.
3. Enter or select the amount you wish to stake.
4. Check the selection, stake, odds and potential outcome before confirming.
5. Confirm the bet and retain the reference or account record where one is provided.

You must have sufficient available funds or an otherwise approved payment method before placing a bet. A transaction may be declined or remain pending while payment or account checks are completed. A displayed balance is not a guarantee that a transaction will be successful, and you should not place additional bets to compensate for a delayed display or pending transaction.

Cancellations and pending transactions

A bet may be cancelled, suspended or held for review where this is required by the applicable rules, a technical issue or a legal or security check. If a cancellation option is available, the conditions and deadline for using it will be shown on the website. A request to cancel a transaction is not effective until it has been confirmed through the relevant account or support process.

3. Results, settlement and errors

Bets are settled using the result or outcome determined under the rules for the relevant product, game, event or market. Those rules may explain how winning, losing, tied, cancelled, interrupted or otherwise unresolved outcomes are handled. You should read the rules shown for the specific betting option because settlement methods can differ between products.

Where a result is amended, corrected or officially withdrawn, the bet may be settled in accordance with the applicable game or market rules. If no specific rule addresses the situation, Wildpokies Casino may use reliable information and reasonable procedures to determine the appropriate outcome. Settlement may be delayed where a result is unavailable, disputed, under review or affected by an operational issue.

Technical and obvious errors

The website may contain accidental errors, including incorrect odds, duplicated markets, inaccurate descriptions, incorrect balances, display faults or settlement mistakes. If a bet is accepted or settled because of a clear technical or obvious error, Wildpokies Casino may correct the error, void the affected bet or apply the outcome that would reasonably have applied without the error, subject to applicable law and the published terms.

If an error causes a payment, credit or balance adjustment that was not due, the amount may be reversed or recovered in accordance with the Terms and Conditions. You should not spend, withdraw or transfer funds that you know, or reasonably suspect, were credited incorrectly. Please notify Wildpokies Casino through the available support process if you identify an incorrect settlement, duplicate bet or unexplained account adjustment.

Records and account history

Your account history may show bet references, dates, stakes, selections, outcomes and balance changes. You should check this information regularly and keep your own records where appropriate. If you believe a transaction or settlement is incorrect, raise the issue as soon as possible and provide the relevant bet reference, date, product and a clear description of the concern. System records, transaction records and other relevant information may be reviewed when investigating a query.

A successful result does not automatically mean that funds can be withdrawn immediately. Payments and withdrawals may be subject to account verification, security checks, payment processing requirements, legal obligations and the terms that apply to the account. Wildpokies Casino does not guarantee a particular processing time unless a specific time is expressly stated in the applicable terms.

Returns and account adjustments

Any return, prize or account credit is calculated according to the applicable product rules and the terms displayed when the bet is accepted. Amounts may be subject to verification, correction or adjustment if the transaction was affected by an error, prohibited conduct, a payment reversal or another circumstance covered by the website terms. You should review your account history and report any unexplained adjustment promptly.

4. Fair play, account controls and complaints

Fair and lawful use

All players are expected to use the website honestly and fairly. Conduct that may be prohibited includes collusion, identity misuse, payment fraud, account sharing, exploiting a software fault, manipulating a game or market, using stolen funds and attempting to conceal the source of funds. Wildpokies Casino may take reasonable action where it identifies suspected prohibited conduct, including restricting access, withholding a transaction while checks are completed, voiding affected activity or closing an account where permitted.

Identity, age, payment and source-of-funds checks may be required before or after account use. You must provide requested information within the stated timeframe and ensure that documents are genuine, current and relevant. Failure to complete a required check may affect access to the account, betting services, payments or withdrawals. Personal information is handled in accordance with the Privacy Policy.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only stake money you can afford to lose. Consider setting personal deposit, spending or time limits where those tools are available. Take regular breaks and avoid gambling when you are upset, under the influence of alcohol or medicines, or trying to solve financial or personal problems.

• Do not chase losses or increase stakes to try to win back money.
• Keep gambling separate from essential household spending and bills.
• Use available account restrictions, time-outs or self-exclusion options if gambling is becoming difficult to control.
• Ask for support from a suitable professional or recognised gambling help service if you are concerned about your gambling.
• If you are gambling on behalf of, or with money belonging to, another person, stop and seek appropriate advice.

Questions and complaints

If you have a question about a bet, result, account entry or rule, review the relevant game information and account history first. If the matter remains unresolved, use the support or complaints process made available on the website. Include enough information for the issue to be investigated, such as the account details requested through the secure process, the bet reference, the date and time, the amount involved and the reason you believe the outcome is incorrect. Do not send passwords or full payment credentials in an ordinary message.

Complaints are reviewed using the information available, the applicable rules, account records and relevant system information. Wildpokies Casino may ask for further details or verification before providing an outcome. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded under applicable Australian law. These rules may be updated from time to time, and the version displayed on the website will apply to future activity from the date it is published.

Agreement to these rules

By continuing to use the wagering services, you confirm that you have read and understood these Betting Rules and any rules that apply to the specific game, event or market selected. If you do not understand a rule, do not place the bet until you have reviewed the available information or obtained appropriate assistance. The Terms and Conditions remain the main agreement governing your account and should be read with this page.